附近上门

Customer data can come from a lot of sources, and is developing a software platform to ensure sales and customer support see every encounter at one time.

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Acquire鈥檚 customer engagement platform lets businesses integrate and manage their communication tools, such as , , and , into one real-time omnichannel view.

鈥淥ne of the most common things customers are asked to repeat why they are calling because the agents don鈥檛 yet have that information in front of them,鈥� Acquire co-founder and COO told 附近上门 News. 鈥淲e provide a unified place that brings all of the channels together and allows the company鈥檚 agent to have the entire view. This now brings context.鈥�

The San Francisco-based company on Thursday announced it secured a fresh round of funding to expand its platform. led the $6.4 million Series A, with participation from and . This brings Acquire鈥檚 to $11.8 million since the company was co-founded by Dhangal and in 2016. Acquire previously raised a $5.4 million seed round seven months ago.

In addition to its San Francisco headquarters, Acquire has offices in Boston, the United Kingdom and India. The company plans to use the funding on its go-to-market strategy and build out its marketing and customer success teams, Dhangal said. Acquire already has 120 employees and plans to add 20 to 27 more in the U.S. over the next six months, Vishnoi said.

Meanwhile, the company is growing an average of 3.5 times year over year, Vishnoi said. It currently supports hundreds of companies around the world, such as , and the , and is seeing more mid-market and enterprise clients signing on, he added.

TJ Nahigian, managing partner at Base10 Partners, said in an interview that Acquire has the opportunity to get ahead of a massive market shift in how companies want to interact and communicate with customers on the sales and support sides, something he said was accelerated during the COVID-19 pandemic.

鈥淭here is a crazy amount of engagement,鈥� Nahigian said. 鈥淭his is the one solution which gives you a unified view of the customer communication鈥攁ll of the live chats, tickets, audio, video and responses get collected into one system together.鈥�

Disclosure: Salesforce Ventures is an investor in 附近上门, the parent company of 附近上门 News. 附近上门鈥檚 investors are listed as part of its. For more about 附近上门 News鈥� editorial policies on disclosure, see the News team鈥檚 About page.

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