附近上门

Retailers are constantly in search of new and meaningful ways to connect and engage with customers, and aims to innovate the way they do that.

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The San Francisco-based company helps developers build features that connect to any email, calendar and contacts provider, turning that data into a knowledge tree of who knows who, whom customers have spoken with and, based on their need, whom they should speak with next.

Rather than using a system that sends out customer emails from a proxy server, where they often get caught in spam filters, emails from Nylas come directly from the mailbox of the user.

鈥淓mail is your identity token for accessing a suite of services, but it is a complex channel to integrate with,鈥� Nylas co-founder and CEO told 附近上门 News. 鈥淲e are able to do it one-to-one communication, at scale, as well as save customers 16 to 18 months of integration and $2 million in upfront development costs.鈥�

Nylas, founded in 2014, secured a $25 million Series B round of funding, led by and with participation from existing investors , and , as well as a new investor, . Including this new funding, the company has of $55 million, according to 附近上门 data.

The funding follows the of , a developer of artificial intelligence powered productivity tools that perform autonomous tasks across users鈥� inboxes, such as organizing messages, surfacing attachments, automating responses, and highlighting important interactions.

Two years ago, the company raised a $16 million Series A, which was used to develop its application programming interface platform, Polyakov said. The Series B will be used to continue building out the intelligence part of the product line and go-to-market strategy, as well as scale on security, sales and marketing, he added.

Nylas has increased its employees from 50 to 100, and Polyakov said he expects that trajectory to continue over the next year. In addition to the San Francisco headquarters, the company has offices in Denver and New York, and just opened a research and development site in Toronto.

Craig Strong, partner at Round13 Capital, said in a written statement that the company鈥檚 push to establish that R&D hub was a good opportunity to help Nylas reach the next stage of its global expansion.

鈥淭he amount of time Nylas is saving development teams is driving major efficiency gains for companies around the world,鈥� Strong said. 鈥淭heir ability to break down what can take a mid-sized development team years to build themselves into weeks or days is a game-changer.鈥�

Nylas touts over 450 customers around the world, including , and . More than 40,000 software developers around the world use the company to serve over 1.2 billion API calls and sync 15 terabytes of data daily, Polyakov said.

Company revenue and customer growth are doubling year over year, and he said he expects both to continue.

鈥淓veryone is now operating as a tech company, even if they don鈥檛 realize it, so we want to help them to achieve cutting-edge communication to do so,鈥� Polyakov said. 鈥淭he value to the end user or the business doesn鈥檛 come from one channel, but through powerful customer engagement.鈥�

Other customer engagement companies also recently received funding. Last week, closed a $6.4 million Series A to help sales and support agents see every customer encounter at one time. In May, announced a $16 million Series A fundraise to turn lifeless all-company emails into engaging content for employees.

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