附近上门

Calling customer support isn鈥檛 known for being something people look forward to. wants to make it a better, more modern experience.

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The company raised $55 million in its Series C, bringing its total funding to more than $100 million. UJET鈥檚 cloud contact center lets customers interact with support services over voice, messaging and mobile.

鈥淲e feel that this is definitely an inflection point and what we鈥檙e seeing is that on a broad level, no one likes customer support,鈥� said in an interview with 附近上门 News. The sector hasn鈥檛 evolved, he said, which is why UJET looked at how human interaction had changed over the years, especially since the introduction of the iPhone.

With the new funding, the company will accelerate sales and marketing by growing the team, Janefalkar said. UJET鈥檚 main focus is in the United States, but it鈥檚 seen a lot of uptake internationally, so it will be increasing its presence in Europe and Asia.

UJET has made some key hires as of late, bringing on its first chief revenue office in November and recently hiring a chief business officer.

In terms of growth, the company has seen its total number of licenses increase by 400 percent over the past year, according to a statement from UJET. It counts and among its customers, per its website. The company plans for growth to be even larger in the next six to nine months, Janefalkar said, and it will be releasing a conversational artificial intelligence product in the near future.

led the round, with participation from existing investors including , , , 听补苍诲 . Sapphire Ventures co-founder, managing director and president will be joining UJET鈥檚 board of directors.

UJET last raised money with its $25 million, which was led by GV, in February 2018.

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